Front Office Manager

About the role

Radisson Hotel Group, one of the world's largest hotel groups with ten brands and more than 1,500 hotels, is looking for a Front Office Manager in Colombo. You will lead the front office team and ensure that every aspect of the guest journey is delivered to the highest standard.

Key responsibilities

• Manage the front office team and lead by example
• Ensure the guest journey and experience are delivered at the highest level
• Handle budgets and inventory
• Work with the management team to ensure guest satisfaction and the smooth running of the front office department

Required profile

• Experience driving guest satisfaction and handling complaints professionally
• Clear verbal and written communication with guests, staff and other departments
• Exposure to supervising and motivating front desk staff
• Ability to multi-task and prioritize in a fast-paced environment
• Problem-solving and time-management skills, including supporting staff scheduling and workflow
• Experience training and developing front desk staff
• Knowledge of check-in/check-out procedures, reservation management and guest billing
• Flexibility to handle unexpected situations and changing priorities

What we offer

• Up to 53% off stays as a Team Member at Radisson hotels worldwide
• Minimum 30% off for friends and family
• Discounts on breakfast, food and beverage, spa and more
• Career growth, learning and development support
• Inclusive workplace with Employee Resource Groups