Front Office Executive – Wellness Centre

About the role

A wellness centre in Colombo 7 and Rajagiriya is looking for a Front Office Executive to manage front desk operations, welcome clients, coordinate appointments and handle inquiries. The role needs strong communication, organisational and customer service skills to keep daily operations smooth and the client experience positive. Working hours are 9am to 8pm or 9.30am to 9pm.

Key responsibilities

• Welcome and assist clients in a professional, friendly and courteous manner.
• Manage appointments, bookings and client inquiries efficiently.
• Handle incoming calls, messages and front desk communications.
• Maintain accurate client records and update appointment schedules.
• Coordinate with team members to ensure smooth daily operations.
• Handle payments and keep accurate transaction records when required.
• Maintain a clean, organised and welcoming front office environment.
• Keep client information confidential and professional.

Required profile

• Excellent communication and interpersonal skills, with a pleasant, customer-focused attitude.
• Strong organisational, multitasking and time management skills.
• Ability to handle client inquiries professionally and maintain confidentiality.
• Previous experience in front office operations, customer service, hospitality or wellness services is an added advantage.

Required skills

• Basic computer knowledge.
• Proficiency in Microsoft Office applications.