Customer Service Representative Intern

About the role

StellarCode Digital, a technology company delivering custom software, applications and analytics, is looking for a Customer Service Representative intern. The position is hybrid and based in Yakkala, and covers inbound and outbound customer communications by phone, email and chat.

Key responsibilities

• Handle customer inquiries and provide timely, accurate information about products, services and basic technical issues.
• Document interactions in the CRM system and escalate complex issues to senior team members.
• Follow up to ensure resolution and customer satisfaction.
• Monitor customer feedback and contribute ideas to improve service processes and the customer experience.
• Collaborate with cross-functional teams and support initiatives that strengthen customer loyalty.

Required profile

• Experience or aptitude for customer service, with a focus on customer satisfaction and empathetic problem solving.
• Understanding of customer experience principles such as clear communication, active listening and relationship building.
• Ability to work full-time on-site in Yakkala, manage several tasks and stay organised in a fast-paced environment.
• Positive attitude, willingness to learn and openness to feedback; prior internship or volunteer experience in a customer-facing role is a plus.
• Ongoing or completed education in business, IT, communications or a related field is beneficial but not strictly required.

Required skills

• Good verbal and written communication in English.
• Basic computer literacy and familiarity with office software; exposure to CRM or helpdesk tools is an advantage.