Customer Care Executive

About the role

Rapid Core Pvt Ltd, a company based in Colombo 5, is hiring a full-time, on-site Customer Care Executive. The role suits someone with experience in customer service or sales who enjoys delivering excellent care. The basic salary is 45,000 LKR.

Key responsibilities

• Provide excellent customer care through phone, email, chat and other communication channels
• Address customer inquiries, resolve issues and give accurate information
• Collaborate with team members to improve service delivery and customer satisfaction
• Maintain thorough and accurate records of customer interactions and feedback

Required profile

• Fluency in English is mandatory
• Experience in customer service or sales
• Friendly, empathetic and professional demeanor
• Ability to manage multiple tasks and prioritize effectively
• Familiarity with Sri Lankan labor laws is a plus but not mandatory

What we offer

• Competitive salary and benefits
• Opportunities for career advancement and professional growth
• A positive and collaborative work environment

To apply, send your resume and a cover letter explaining why you are a good fit for the role.