Customer Relations Executive

About the role

Join a premium lifestyle and leisure destination in Colombo as a Customer Relations Executive, delivering high‑quality service to guests across front‑of‑house, ticketing and dining touchpoints.

Key responsibilities

• Guest Hosting: welcome guests and provide high‑quality service across front‑of‑house, ticketing, and dining.
• Experience Management: assist with loyalty programmes and ensure an outstanding experience from start to finish.
• Service Excellence: maintain high standards of team coordination, cleanliness, and overall operational quality.

Required profile

• Education: secondary education; a diploma or certificate in hospitality/retail is an advantage.
• Experience: 1–2 years in customer service, hospitality or retail.
• Flexibility: ability to work flexible shift rotations, including evenings, weekends and holidays.

What we offer

• Stable Employment: permanent position with performance‑based incentives.
• Healthcare Coverage: comprehensive health insurance.
• Exclusive Perks: staff discounts on food & beverages and five complimentary movie passes each month.
• Career Growth: supportive team culture with structured advancement opportunities.