Business Intelligence Manager (Fixed‑Term)

About the role

Superloop is seeking a Business Intelligence Manager on a one‑year fixed‑term contract to lead the Contact Centre MIS Analytics team. You will be responsible for turning data into actionable insights that support data‑driven decision‑making across the consumer business.

Key responsibilities

• Lead the Contact Centre MIS Analytics team and oversee the development of databases and dashboards.
• Analyse operational data to identify trends, patterns and improvement opportunities.
• Evaluate automation processes, recommend enhancements and provide historical data for forecasting call volumes and staffing needs.
• Prepare clear, concise and visually compelling presentations for management reviews.

Required profile

• Bachelor's degree in Statistics, IT, Business Analytics or related field (MBA advantageous).
• 7‑10 years of relevant experience in a similar Business Intelligence role.
• Strong leadership, communication and presentation skills.
• Familiarity with contact centre technologies and metrics is a plus.

Required skills

• Proven experience with SQL.
• Proficiency in Python.
• Advanced Excel skills.

What we offer

• Quarterly Superstar Awards and milestone gifts.
• Referral bonus, healthy fruit & nut snacks, monthly engagement events and quarterly team outings.
• Flexible work arrangement – 3 days in the office, 2 days remote.
• Leadership and development training, career excellence program and employee assistance program.