Senior Network Security Engineer

About the role

Cube Networks is hiring a Senior Network Security Engineer for its Managed Service Team in Sri Lanka. You will provide customer support, administer security platforms and technologies, manage capacity, investigate faults and give timely updates, ensuring each incident receives the right priority under the customer's SLAs. The role is demanding and requires clear, confident communication with customers.

Key responsibilities

• Log incidents into the ITSM tool (reactive or proactive) according to service entitlements
• Categorise and prioritise incidents and service requests in line with contracts, priority, impact and SLAs
• Monitor events proactively and record alerts from network monitoring tools in ITSM
• Diagnose and resolve escalated 2nd-level incidents
• Handle incoming incidents professionally by phone and email

Required profile

• 5+ years of customer-facing experience, understanding business and technical needs to build solutions
• 5+ years of hands-on experience supporting, troubleshooting and managing core network (route/switch), wireless and network/application security technologies
• Permanent position within the Managed Service Team in Sri Lanka

Required skills

• Proven experience with Palo Alto or Juniper routers and switches
• Proven experience with Meraki routers, SD-WAN routers, switches and access points
• Current industry certification in at least two of: Cisco CCNP, CCIE, etc.
• ServiceNow and network management tools such as SolarWinds and Nagios