Base Management Manager / Assistant Manager

About the role

Superloop is seeking a skilled Base Management Manager or Assistant Manager to lead customer lifecycle strategies, boost satisfaction, loyalty, and revenue within Australia’s broadband industry.

Key responsibilities

• Develop and implement comprehensive customer life cycle management strategies to maximise lifetime value using upsell and cross‑sell tools.
• Analyse customer behaviour and preferences to identify personalised engagement opportunities.
• Collaborate with Consumer Finance to create budgets and evaluate business cases for optimal resource allocation.
• Prepare business proposals for new products and campaigns, focusing on gross revenue, ARPU, plan distribution, VAS attachment rates and gross margin.
• Utilise data analytics to monitor KPIs, track customer behaviour and assess initiative effectiveness.
• Co‑create campaign strategies with business and marketing teams aligned with CLCM objectives.

Required profile

• Bachelor’s degree in Electronics, Economics, Finance, Marketing, Business Administration or related field; master’s degree a plus.
• Full or part qualification in CIMA/CA/ACCA.
• 6‑7 years of experience in base management, customer life cycle management, product management or similar roles in telecom, banking or related sectors.
• Strong analytical ability to interpret customer data for strategic decisions.
• Excellent understanding of customer segmentation, retention and targeted marketing.
• Proven project management skills with ability to handle multiple initiatives.

Required skills

• Familiarity with CRM systems.
• Experience with data analytics and reporting platforms.