Associate Representative, Customer Service and Support

About the role

The Associate Representative, Customer Service and Support ensures that customer orders are processed accurately and efficiently, with container loads maximized and deliveries completed in a timely, cost-effective manner. The role works collaboratively with internal teams and external vendors to meet customer expectations while complying with regulatory requirements and company policies.

Key responsibilities

• Coordinate with international customers, manufacturers and service partners to ensure smooth cargo flow from origin to destination.
• Plan shipments effectively to optimize container and equipment utilization.
• Meet operational KPIs aligned with global performance standards.

Required profile

• Degree or Diploma in Logistics or Supply Chain Management (or a Mathematics/Commerce background for school leavers).
• Minimum one year of relevant work experience and a good command of the English language.
• Strong attention to detail and ability to work in a fast-paced environment.