Associate Representative, Customer Service and Support
APL Logistics · Colombo
Job description
About the role
The Associate Representative, Customer Service and Support ensures that customer orders are processed accurately and efficiently, with container loads maximized and deliveries completed in a timely, cost-effective manner. The role works collaboratively with internal teams and external vendors to meet customer expectations while complying with regulatory requirements and company policies.
Key responsibilities
- Coordinate with international customers, manufacturers and service partners to ensure smooth cargo flow from origin to destination.
- Plan shipments effectively to optimize container and equipment utilization.
- Meet operational KPIs aligned with global performance standards.
Required profile
- Degree or Diploma in Logistics or Supply Chain Management (or a Mathematics/Commerce background for school leavers).
- Minimum one year of relevant work experience and a good command of the English language.
- Strong attention to detail and ability to work in a fast-paced environment.
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Published 1 day ago
Expires 1 month from now
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APL Logistics
Colombo
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