Assistant Manager - Surveillance Operations

About the role

Sumathi Holdings, a Sri Lankan conglomerate, is looking for an Assistant Manager to supervise day-to-day surveillance operations across Sporting Star centres. The role guides the CCTV monitoring team, ensures suspicious activity and transaction irregularities are escalated promptly, and supports incident investigations.

Key responsibilities

• Supervise the CCTV monitoring team and coordinate daily assignments to keep coverage continuous across Sporting Star centres.
• Identify, document and escalate suspicious activity, transaction irregularities and breaches of procedure.
• Ensure the team follows monitoring procedures, internal controls and reporting standards.
• Review incident logs and CCTV footage, support investigations and prepare reports for management.
• Track recurring incidents and recommend improvements to reduce operational risks and losses.
• Guide team members, track performance against departmental KPIs and coordinate incident follow-up with Operations, Audit, HR, Legal and IT.

Required profile

• At least 3 years of experience in CCTV monitoring, surveillance operations, audit, risk or operational controls.
• A recognized diploma or higher qualification in a relevant discipline is an added advantage.
• Prior experience supervising a team or coordinating shift operations.
• Ability to work day and night shifts.

Required skills

• Strong attention to detail and sound judgement when reviewing incidents and escalating urgent issues.
• Analytical, problem-solving and report-writing skills.
• Ability to prioritize multiple incidents and work under pressure.

What we offer

• A competitive remuneration package with fringe benefits.
• A supportive work environment with opportunities for professional development and career progression.