Account Manager – Education & Migration Services

About the role

The Account Manager will work on‑site in Kandy, acting as the primary liaison for students and families seeking education and migration solutions. You will guide clients through admissions, visa applications and related services, ensuring a smooth and supportive journey.

Key responsibilities

• Manage and nurture client relationships across education and migration services.
• Serve as the main point of contact, understanding individual goals and coordinating end‑to‑end support for admissions and visa applications.
• Oversee client portfolios, track progress against service milestones and maintain accurate communication with clients and internal teams.
• Handle inquiries, prepare and review documentation, and keep records up‑to‑date in CRM systems.
• Liaise with education providers, migration consultants and service partners to facilitate seamless service delivery.
• Identify opportunities to improve client satisfaction, support marketing outreach and contribute to continuous process improvement.

Required profile

• Strong relationship‑management and client‑service skills, with the ability to build trust and manage expectations.
• Excellent spoken and written English, confident presentation abilities and effective interpersonal communication.
• Organizational and administrative competence, including handling multiple accounts and maintaining accurate records.
• Problem‑solving and analytical capability to assess client needs and recommend suitable pathways.
• Sales and advisory experience in education or migration services, with a focus on cross‑selling and meeting performance targets.
• Collaboration skills to work closely with MARA agents, QEACs, counselors and operations staff.
• Prior experience in education consulting, migration services, customer service or account management is highly beneficial.
• Relevant diploma or degree in business, management, international relations, education or a related field is preferred.

Required skills

• Proficiency with CRM systems for client management and record‑keeping.
• Comfort using office productivity tools and online communication platforms.