Travel Consultant – Customer Service & Sales

About the role

Blue Lotus Vacations UK is seeking enthusiastic individuals to join the team as Travel Consultants. You will interact directly with customers, helping them plan and book their holidays while developing a career in the travel industry. No prior travel experience is required as full training will be provided.

Key responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other channels.
• Identify travel needs and recommend suitable holiday packages.
• Provide detailed information on destinations, hotels, flights, tours and related services.
• Prepare quotations, follow up with prospects and convert enquiries into confirmed bookings.
• Achieve sales targets and contribute to overall revenue goals.
• Maintain accurate customer and booking records.
• Collaborate with internal departments to ensure a seamless customer experience.

Required profile

• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Confidence when speaking with customers.
• Basic computer and digital proficiency.
• Positive attitude, willingness to learn and a sales‑focused mindset.
• Ability to work effectively in a team and on a roster basis.
• Reliable commute to the workplace.

Required skills

What we offer

• Attractive earning potential starting from LKR 150,000 per month, with performance‑based incentives.
• Comprehensive training and ongoing support.
• Opportunity to develop valuable travel, customer service and sales skills.
• Career growth within the travel industry.
• Professional and supportive working environment.