Senior UX Designer - Research-Led (Ultimo)

About the role

IGT1, an offshore technology and talent solutions company based in Port City, Colombo, is hiring a Senior UX Designer focused on research for its client Ultimo, a provider of Enterprise Asset Management (EAM) software. The role leads the research side of the design practice, from planning studies and running usability tests to shaping how AI can make research faster and more scalable while keeping human judgment central.

Key responsibilities

• Lead user research activities, including interviews, contextual inquiries, field studies and moderated and unmoderated usability testing.
• Design and run research plans covering recruitment, study design, scripts, tasks and analysis.
• Turn qualitative and quantitative findings into insights, customer journeys, opportunities and recommendations.
• Validate concepts, designs and prototypes early and measure success through post-release research.
• Use AI tools for transcription, tagging, clustering, synthesis, interview preparation and test design, while checking outputs and protecting participant privacy.
• Build a scalable research practice with templates, repositories, standards and shared ways of working.
• Work with product owners, developers and designers in an agile environment to represent the user's voice in decisions and the roadmap.

Required profile

• 3+ years of experience in UX research or UX design with a strong research focus.
• Bachelor's degree in HCI, UX Design, Interaction Design, Design Research or a related field; equivalent practical experience considered.
• Fluency in written and spoken English.

Required skills

• Strong knowledge of research methods and the ability to choose the right approach.
• Experience turning ambiguous user feedback into clear insights and recommendations.
• Practical experience with AI tools for research workflows.
• Understanding of research ethics, informed consent, accessibility and GDPR.
• Prototyping and design skills, including Figma.
• Excellent communication and storytelling skills.

What we offer

• Hybrid work option, with flexibility and in-person collaboration valued.