Rooms Division Manager

About the role

Radisson Hotel Group is looking for a Rooms Division Manager to lead its rooms division in Kalpitiya. The role centres on orchestrating seamless guest experiences, improving guest satisfaction and managing the department's operations, team and budget.

Key responsibilities

• Ensure the smooth running of the rooms division, delivering the guest experience to the highest standard
• Proactively improve guest satisfaction and comfort, responding promptly to enquiries and resolving problems
• Develop and implement plans so that rooms division initiatives and hotel targets are achieved
• Lead and manage the rooms division team, fostering growth, development and performance
• Prepare and control the departmental budget, including costs and inventory, while attaining productivity and performance levels
• Build effective working relationships with key stakeholders
• Deliver programmes that advance service standards, profitability and cost control
• Ensure compliance with legislation and prepare documented procedures for internal and external audits, with follow-up as required

Required profile

• Proven experience in rooms division with strong problem-solving capabilities
• Excellent leadership skills, with a hands-on, lead-by-example approach
• Commitment to exceptional guest service and a passion for the hospitality industry
• Ability to find creative solutions and give advice and recommendations
• Personal integrity and the ability to work in an environment demanding excellence, time and energy

What we offer

• Up to 53% off your stay as a Team Member at Radisson hotels worldwide
• Guaranteed minimum 30% off for friends and family
• Discounts on breakfast, food and beverage, spa and more
• Career development and inclusive workplace with Employee Resource Groups