Remote Receptionist / Office Admin Assistant

About the role

Motion Property, an Australian real estate agency offering residential property management and sales across Melbourne, is hiring a friendly, confident and highly organised Remote Receptionist / Office Admin Assistant to work remotely from Sri Lanka. The position is full-time, paid in AUD at the prevailing exchange rate, and is telephone-focused, combining call handling with administrative support for the Property Management, Sales and Operations teams.

Key responsibilities

• Answer and manage incoming calls, identify callers, direct them to the right team member, take messages and coordinate follow-ups
• Handle customer enquiries patiently and escalate urgent matters; monitor and reply to general email enquiries
• Maintain staff contact lists and internal communication records
• Allocate incoming enquiries from online platforms such as realestate.com.au and Domain, and assist with online rental enquiries
• Book meeting rooms, appointments and conference calls remotely, maintain staff directories and internal documents, and prepare reports and correspondence
• Support Property Management, Sales and Operations teams with data entry, document uploads, lead allocation, listing administration, process tracking and supplier coordination

Required profile

• Excellent spoken and written English and a warm, professional telephone manner
• Previous experience in reception, customer service, administration or a telephone-based support role
• Strong organisation, attention to detail and time management
• Reliable internet connection and a quiet, professional home working environment
• Nice to have: experience with Australian businesses or customers, real estate or property management background, and familiarity with CRM or property management software

Required skills

• Confident use of computers, email and Microsoft Office
• Ability to multitask and prioritise in a busy environment

What we offer

• A full-time, long-term remote opportunity with an established Australian business
• Friendly, supportive team and comprehensive onboarding and training
• Exposure to different areas of the Australian real estate industry

To apply, send your CV and a short cover letter; shortlisted candidates will also give a 60 to 90 second voice introduction.