Receptionist Sales – Dental Clinic

About the role

Complete Smiles is a modern dental practice offering general and specialist dental services, cosmetic treatments and a welcoming environment. It is hiring a full-time, on-site Receptionist Sales team member in Colombo, working from 18:30 to 02:30. The role greets patients, manages front-desk operations, answers and directs calls, and schedules appointments in a professional and courteous way.

Key responsibilities

• Greet patients, answer and direct phone calls, and schedule appointments professionally and courteously.
• Handle patient inquiries about services and pricing, and support treatment plans with clear explanations.
• Assist with follow-ups to encourage bookings and maintain patient relationships.
• Maintain patient records and manage payments and receipts.
• Coordinate with dental staff to keep clinic operations running smoothly.
• Present services in a friendly, service-oriented way to support patient satisfaction and clinic revenue.

Required profile

• Ability to work full-time on-site in Colombo, with reliability, punctuality and strong organisational skills.
• High school diploma or equivalent; additional training in administration, customer service or sales is beneficial.
• Previous experience in a dental, medical or customer-facing environment is an advantage but not mandatory.

Required skills

• Customer service and communication skills.
• Front desk and administrative capabilities, including receptionist duties and clerical skills.
• Professional phone etiquette.
• Comfort using basic computer systems and dental or medical practice software (training can be provided).