Operations Engineer

About the role

The Operations Engineer provides engineering engagement for BNSC systems and infrastructure, acting as an escalation point for support, project delivery and field services teams.

Key responsibilities

• Act as escalation engineer for support, project delivery and field services.
• Configure, maintain and support wireless environments, WAPs and layer‑2 network infrastructure.
• Participate in 24x7 on‑call roster and respond to P1 outages.
• Perform proactive maintenance, lab testing and fault finding.
• Document network infrastructure, configurations and ensure compliance with policies.

Required profile

• General networking or IT experience with strong customer service ethic.
• Ability to travel internationally and obtain necessary background checks.
• Excellent verbal and written communication, able to work independently and in a team.

Required skills

• Sound knowledge of IPv4 and IPv6 networks.
• Understanding of Ethernet switching, IP routing and forwarding.
• Experience with wireless technologies, radio frequencies and Wi‑Fi coverage design.
• Familiarity with FTTP, FTTB and fibre optics technologies.
• Use of Ekahau suite for wireless design and survey.
• Knowledge of Aruba, Ruckus, Juniper or Cisco networking equipment.

What we offer

• Quarterly Superstar Awards and milestone gifts.
• Referral bonus, healthy snacks and monthly engagement events.
• Flexible work – 3 days in office, 2 days remote.
• Leadership & development training, career excellence program.
• Employee assistance program and inclusive workplace culture.