Operations Associate

About the role

Aphex is a construction coordination platform used by major contractors to deliver projects worth tens of millions to billions of dollars, and is expanding into North America, Europe and Asia. This Operations Associate role sits in Business Ops, which makes the business run better and supports teams across the UK, Australia, Canada and Asia. You will be given outcomes rather than task lists and trusted to take ownership of work from day one.

Key responsibilities

• Run onboarding and off-boarding end to end across all countries, so new starters are ready on day one and leavers are closed out properly
• Work with teams to roll out new processes and projects, from gathering input to making sure changes stick
• Keep policies, benefits and how-to guides clear and accessible
• Know what tools are used, who owns them and their cost, and propose improvements
• Support ISO 27001, Cyber Essentials Plus and SOC 2 work as an everyday habit
• Handle one-offs such as relocations, new entities, insurance and growth projects
• Shape the monthly internal newsletter, contribute to offsites and look after internal communications
• Spot process gaps, missing resources and awkward workflows, then document the changes made

Required profile

• Captaincy: you take responsibility for work, pull in the right people and make the calls you can
• Proactiveness: you look ahead to what's next and at risk, and bring recommendations with problems
• Momentum: you keep several things moving and people know where your work stands
• Craft: you know what good looks like and write clearly, even across timezones
• Reflection: you learn honestly from what does not land and act on it
• Nice to have: exposure to Notion, Google Workspace, Slack or HR systems; startup, SaaS or fast-moving experience; interest in people operations, IT or compliance

What we offer

• One annual international team offsite
• Annual training allowance and access to the Emerging Leaders program
• MindFi EAP access
• MacBook Pro setup, modern tech stack and AI tooling