Mystery Shopper - Sri Lanka

About the role

Verify Lanka is a registered Sri Lankan company that audits customer service for businesses. It is building a pool of freelance mystery shoppers across the island for assignments in hospitality, retail and services. Applicants are open from any district in Sri Lanka.

Key responsibilities

• Visit, call or contact a business as an ordinary customer, following a short written brief.
• Complete assignments as in-person visits, recorded phone calls or online enquiries.
• Fill out a report form on your phone the same day, noting times, wording and who said what.

Required profile

• Aged 18 or older.
• Able to speak, read and write at least one of Sinhala, Tamil or English; knowing two or three is an advantage.
• Good attention to detail and a good memory for what was said and done.
• Reliable, honest and able to follow a written brief exactly.
• Comfortable using a smartphone for online forms, photos and recording calls, with a reliable phone and internet connection.
• Able to stay calm and act naturally when situations change, and to keep assignments confidential.
• A vehicle or licence is a plus; public transport is fine.
• Prior experience in customer service, retail, hospitality or research is a plus but not required.

How it works

• Apply by email with your name, district, languages spoken, read and written, and a WhatsApp number.
• Shortlisted applicants receive a message from Verify Lanka's contacts only.
• Selected people complete a short online briefing, a quiz and a practice call, then sign an independent contractor and confidentiality agreement.
• Assignments are offered by message with pay and deadline stated up front; you can decline any assignment you are not comfortable with.

Payment

• You are paid a fixed fee per completed and approved assignment, by bank transfer within 14 days of approval.
• The fee is the only payment; travel and other costs are not paid separately.
• No fees, deposits or purchases are ever asked for; bank details are collected only after selection and signing of the agreement.