MSP Technology Operations Specialist (SolarWinds)

About the role

The MSP Technology Operations Specialist is a key position within Jolera’s support model, acting as the technical Subject Matter Expert for the SolarWinds platform used to monitor client environments. The role involves technical onboarding, day‑to‑day administration, and continuous improvement of the SolarWinds environment across managed‑service deployments.

Key responsibilities

• Administer and maintain Jolera’s SolarWinds platform and associated modules.
• Manage platform configuration, users, permissions, licensing, polling engines, monitoring templates, alerts, dashboards, and reports.
• Monitor platform health, performance, and capacity, identifying opportunities for optimization.
• Maintain SolarWinds standards, documentation, and operational procedures.
• Own the technical SolarWinds component of client onboarding, collaborating with onboarding specialists, project managers, and clients.
• Configure monitoring and alerting, troubleshoot issues, and develop automation and integrations.
• Create and maintain support documentation, perform compliance checks, and audit system configurations.

Required profile

• Strong verbal and written communication skills.
• Ability to coordinate with multiple teams across different geographical locations.
• Capable of explaining technical concepts to non‑technical users.
• Confident communicator who can lead technical conversations.
• Excellent prioritisation and multitasking abilities.
• Experience in an enterprise or managed‑services environment working with SolarWinds.

Required skills

• SolarWinds platform administration.
• Monitoring and alerting configuration.
• Platform health and capacity monitoring.
• Technical documentation and knowledge management.
• Client onboarding for monitoring solutions.