Learning & Development Manager

About the role

Accor, a group of more than 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle destinations across 110 countries, is looking for a Learning & Development Manager. The role covers training, talent development, compliance and brand standards, and employee engagement within the hospitality sector.

Key responsibilities

• Develop and execute the annual Learning & Development strategy and training calendar.
• Identify training needs through Training Need Analysis (TNA), performance reviews, audits and departmental discussions.
• Coordinate and run induction programs for new staff, and deliver soft skills, customer service, leadership and behavioral training.
• Maintain training records, attendance and monthly training reports.
• Support succession planning and talent pipelines, including management trainees, internships and cross-exposure programs.
• Develop Individual Development Plans (IDPs) for high-potential employees and coach and mentor staff.
• Ensure completion of mandatory compliance, hygiene, safety and prevention trainings, and monitor adherence to Accor Learning Programs and brand standards.
• Support internal and external training audits.
• Organize engagement activities, learning campaigns and recognition programs, and promote a learning culture through workshops, webinars and digital learning platforms.
• Partner with department heads to improve productivity and engagement scores.

Required profile

• Bachelor's degree in Hotel Management, Business Administration or a related discipline.
• Relevant experience in Learning & Development, preferably in hospitality; previous hotel L&D experience preferred.
• Experience in training needs analysis, training planning, facilitation and evaluation.
• Experience managing training budgets, vendors, records and L&D reporting.