Key Account Manager

About the role

The Key Account Manager will be responsible for managing and developing strategic customer relationships within the telecommunications industry. The role focuses on understanding customer requirements, delivering tailored solutions, strengthening long‑term partnerships, and driving business growth through effective account management and customer engagement.

Key responsibilities

• Build and maintain long‑lasting relationships with key clients.
• Develop a thorough understanding of client requests, technical needs, and business requirements.
• Expand existing customer relationships by proposing solutions that align with customer goals.
• Ensure timely delivery of products and services according to customer expectations.
• Act as the primary communication link between key customers and internal teams.
• Address customer concerns, resolve issues, and manage complaints to maintain satisfaction and trust.
• Drive new business opportunities and convert prospects into long‑term partnerships.

Required profile

• Minimum 3 years experience in sales, account management, business development, or solution selling within the Telecommunications/IT industry.
• Bachelor’s degree in Business Management, Marketing, Sales/Commerce or a related field.
• Excellent communication, negotiation, and relationship‑building skills.
• Ability to understand customer needs and provide effective solutions.
• Strong stakeholder management skills and a results‑oriented mindset.