Installers Technical Support Engineer

About the role

We are looking for a Technical Support Engineer who will serve as the primary point of contact for Hikvision product installers across the assigned region. The role involves travelling to partner locations, delivering training, and resolving technical issues to ensure high installer satisfaction.

Key responsibilities

• Conduct scheduled visits to Hikvision product partners and installers.
• Provide on‑site and remote training sessions and product demonstrations.
• Respond promptly to installer inquiries via phone, email or chat.
• Identify, diagnose and resolve hardware or software issues related to CCTV, networking and Windows platforms.
• Record installer data, issues and resolutions in Excel spreadsheets.
• Collaborate with internal teams to address complex problems.
• Maintain up‑to‑date product knowledge and continuously improve technical expertise.

Required profile

• Professional diploma or equivalent experience in CCTV, networking or related fields.
• Fluent in Sinhala and English, both written and spoken.
• Strong problem‑solving ability and customer‑focused mindset.
• Willingness to travel within the region using a personal motorbike and hold a valid Sri Lankan motorbike licence.

Required skills

• CCTV system knowledge
• Network and internet technologies
• Windows operating system
• Microsoft Office Suite (including Excel)