Guest Experience Executive

About the role

We are seeking a warm, confident Guest Experience Executive to be the first point of contact for guests at The Cliff, a distinctive hospitality destination perched above the Indian Ocean in Weligama, Sri Lanka. In this role you will create memorable first impressions, manage reservations, welcome guests, coordinate seating and ensure every visitor feels genuinely cared for from arrival to departure.

Key responsibilities

• Manage reservations and guest communications using our reservation system.
• Welcome and host guests upon arrival, handling special requests, celebrations and VIP guests.
• Coordinate seating and guest flow to optimise the dining experience.
• Support front‑of‑house operations during service periods.
• Maintain accurate guest information and reservation records.
• Assist with events, special experiences and other hospitality initiatives.

Required profile

• Previous experience in hospitality, restaurants, boutique hotels, beach clubs or lifestyle venues.
• Excellent spoken English and a personable, confident demeanor.
• Strong organisational skills and attention to detail.
• Professional appearance and passion for delivering exceptional hospitality.

Required skills

• Proficiency with reservation systems.