Guest Communications & Sales Administrator

About the role

Villa Management Sri Lanka is seeking a motivated Guest Communications & Sales Administrator to join its office in Dewata, Galle. The role involves handling guest enquiries from the first contact through checkout, supporting reservations and daily operations, and ensuring exceptional guest experiences.

Key responsibilities

• Respond promptly to guest enquiries and messages across channels.
• Assist guests before, during, and after their stay, handling requests and resolving issues.
• Manage bookings, reservation calendars, and prepare confirmations and invoices.
• Coordinate with villa owners and the operations team to ensure smooth service delivery.
• Maintain accurate records, spreadsheets and support day‑to‑day administration.

Required profile

• Driven, proactive and eager to learn.
• Positive team player with excellent communication skills.
• Well‑organized with strong time‑management abilities.
• Customer‑focused with a passion for hospitality.
• Comfortable using computers and booking platforms.
• Flexible to work weekends and public holidays.
• Fluent in English and Sinhala, spoken and written.
• Previous experience in hospitality, hotel, villa, tourism or reservations is an advantage.

What we offer

• Competitive salary plus commission opportunities.
• Private health insurance.
• Clear career progression with future management possibilities.
• Modern office with ocean views in Dewata, Galle.
• Young, supportive and ambitious team culture.
• Regular team outings and social events.
• Opportunities to experience the villas, restaurants and activities recommended to guests.