Front Desk Coordinator / Receptionist – Automotive Showroom

About the role

A Colombo-based automotive showroom, part of a Sri Lankan corporate group's expanded automotive arm, is looking for a professional, presentable and customer-oriented receptionist. The role manages front-desk operations and acts as the main point of contact for showroom visitors, corporate clients and guest inquiries, using CRM tools to log interactions and providing administrative support.

Key responsibilities

• Manage daily reception and showroom entry, welcoming guests and prospective buyers and keeping the front desk polished and organised.
• Handle incoming calls, transfer them to the right department heads or sales leads, and answer customer enquiries by phone, email and in person.
• Use CRM software to record walk-ins, log inquiry details, maintain customer databases and support sales follow-ups.
• Oversee executive meeting room bookings, coordinate visitor access, arrange refreshments for clients and direct visitor traffic.
• Handle mail, courier dispatches and document filing, and give clerical support to executives and sales teams.

Required profile

• Diploma or degree in Business Administration, Front Office Management, Secretarial Studies, Marketing or a related field.
• At least 1 year of receptionist or front office experience; direct front-desk experience with CRM tools in a corporate or automotive showroom is preferred.
• Excellent spoken and written English and strong Sinhala; Tamil is an added advantage.
• Presentable, proactive, customer-focused and able to work independently in a fast pace.

Required skills

• CRM software
• Microsoft Office Suite (Word, Excel, Outlook)

What we offer

• Competitive salary and benefits package.
• Direct exposure within a growing global OEM automotive distributor.
• Professional work culture with clear long-term career advancement opportunities.