Front Desk Assistant

About the role

GAMES STREET is seeking a friendly and organized Front Desk Assistant to be the first point of contact for customers visiting our flagship showroom in Colombo. This full‑time, on‑site position supports both the sales and technical teams by ensuring a smooth and welcoming experience for every visitor.

Key responsibilities

• Greet customers, answer phone calls, and respond to inquiries promptly.
• Direct visitors to the appropriate staff members and manage appointment schedules.
• Maintain an orderly reception area, including handling basic administrative tasks such as record‑keeping and document organization.
• Provide accurate information about products, services, promotions, and ongoing events.
• Assist the sales and tech teams with customer coordination and follow‑up.

Required profile

• Strong interpersonal and communication skills, both spoken and written.
• Professional phone etiquette and confidence handling inbound and outbound calls.
• Experience in administrative assistance, receptionist duties, or a similar customer‑facing role.
• Ability to multitask, stay calm in a fast‑paced environment, and work on‑site in Colombo.

Required skills

• Basic computer literacy and proficiency with office software (e.g., Microsoft Office).

What we offer

• Dynamic retail showroom environment immersed in the latest gaming and PC hardware trends.
• Opportunity to work with a passionate tech team and develop customer service expertise.