Executive Assistant – E‑commerce & Operations (Remote)

About the role

We are seeking a highly organised and technically confident Executive Assistant to support the day‑to‑day operations of a fast‑growing e‑commerce business. Working directly with the founder, you will combine customer communication, order management, and administrative duties to keep the business running smoothly. This remote role goes beyond traditional calendar management, requiring hands‑on interaction with customers and e‑commerce platforms.

Key responsibilities

• Respond to customer enquiries via email, live chat, social media and messaging platforms, providing friendly and timely support.
• Manage and monitor orders in Shopify, update product information and assist with customer queries.
• Handle basic payment‑related tasks in Stripe and understand transaction flows.
• Navigate and maintain accuracy across company dashboards, backend systems and digital tools.
• Provide day‑to‑day administrative support to the founder, organising tasks, workflows and follow‑ups.
• Track orders, updates and operational requirements using internal spreadsheets and documentation.
• Assist with light customer or supplier calls and take ownership of assigned tasks until completion.

Required profile

• Minimum 1 year of experience in administration, executive assistance, customer service or operations.
• Proven ability to communicate professionally with customers across multiple channels.
• Comfortable moving between administrative work, e‑commerce systems and operational tasks throughout the day.
• Strong attention to detail and ability to keep information accurate and up‑to‑date.

Required skills

• Hands‑on experience with Shopify.
• Hands‑on experience with Stripe.
• Confidence using digital dashboards and backend e‑commerce tools.