Enablement Operations Coordinator

About the role

This role provides back-office operations and coordination support for AI field enablement, working with AI Field Enablement and AI Demand Generation. It owns the execution behind the enablement programme: the content library, the session calendar, the materials and the tracking that keeps everything moving. Strategy, messaging and curriculum direction sit with the AI teams, and this role turns that direction into scheduled, prepared, delivered and recorded work. It pairs with the Demand Generation Operations Coordinator, who covers each other during absence.

Key responsibilities

• Maintain the enablement content library: file structure, naming, permissions, version control and retirement of superseded material, keeping regional variations aligned.
• Collect drafts from subject matter experts, format them to the agreed template and route them for review and sign-off.
• Run the enablement calendar end to end: scheduling, invitations, platform setup, reminders, presenter logistics and follow-up such as distributing recordings and logging attendance.
• Provide live in-session support in North American and APJMEA sessions, including timekeeping, chat and question capture, recording and technical troubleshooting.
• Maintain enablement plans, timelines and trackers, and run the administrative side of the operating cadence: agendas, minutes, action logs and chasing owners.
• Track participation, completion and feedback in HubSpot and reporting tools, and produce recurring enablement reports.
• Maintain risk, issue and decision logs and escalate delays early.

Required profile

• Two or more years in project coordination, PMO support, enablement operations or a comparable business support role.
• Experience supporting a sales enablement, learning or training function.
• Strong written English and the habit of documenting decisions, actions and status clearly.
• Availability to work a flexible schedule covering North American and European hours, including early starts and late afternoons or evenings.
• Prior experience working to a distributed team across multiple time zones.
• Degree in business, marketing, information technology or equivalent practical experience.

Required skills

• Hands-on HubSpot experience, particularly with lists and reporting.
• Working knowledge of AI and automation tools.
• Familiarity with Microsoft 365, SharePoint and Power BI or comparable reporting tools.
• Confidence supporting live sessions and virtual meeting logistics.