Customer Support Specialist
Rockland Distilleries (Pvt) Ltd · Colombo
Job description
About the role
We are expanding our Customer Support team and are looking for motivated individuals to fill two key positions: a Call Center Agent and a Senior Customer Support Team Leader. The roles focus on delivering high‑quality service to our customers in a fast‑paced environment.
Key responsibilities
- Respond to customer inquiries promptly, providing accurate solutions and ensuring satisfaction.
- Achieve defined performance targets such as response time, resolution rate, and quality scores.
- Lead and motivate a team of support professionals, overseeing daily operations and handling escalations.
- Monitor performance metrics, drive continuous improvement initiatives, and coach team members.
Required profile
- Passion for delivering outstanding customer experiences.
- Ability to thrive in a fast‑paced, high‑volume environment.
- Strong communication and problem‑solving skills.
- For senior role: proven leadership experience with coaching and performance management abilities.
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Published 1 day ago
Expires 1 month from now
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Rockland Distilleries (Pvt) Ltd
Colombo