Customer Service Representative (Junior & Senior)

About the role

HeadmastersHR is recruiting Junior and Senior Customer Service Representatives for a UK-based client in the BPO industry. The position is based in Dematagoda on a UK general shift, with negotiable salary. The client is looking for customer-focused people with strong communication skills and relevant experience.

Key responsibilities

• Handle customer inquiries by phone, email and live chat.
• Provide accurate information and effective solutions to customers.
• Resolve customer complaints and maintain customer satisfaction.
• Maintain accurate customer records using CRM systems.
• Meet assigned performance targets and service standards.
• Coordinate with internal teams to resolve customer concerns.
• Maintain professional, customer-focused communication.

Required profile

• 2-3 years of experience in customer service, call centre, BPO or contact centre operations.
• Excellent verbal and written English.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and multitasking abilities.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude and commitment to customer satisfaction.

What we offer

• Transport and dinner provided.