Consultant - Customer Success (Night Shift)

About the role

As a Customer Success Consultant working night shifts, you will help global clients get the most value from OrangeHRM’s HR platform. You will engage proactively with customers, ensure smooth adoption, and contribute to retention and growth.

Key responsibilities

• Build and maintain strong relationships with global clients, especially in the American region, through regular follow‑ups.
• Guide customers in using the full functionality of the software to drive adoption and satisfaction.
• Provide technical assistance, troubleshoot issues, and escalate when needed.
• Identify upselling, cross‑selling, and referral opportunities and support case‑study creation.
• Advocate for client needs, relay feedback to internal teams, and influence product improvements.
• Collaborate with sales, marketing, product, and technical teams to align client expectations with capabilities.
• Contribute to help articles, FAQs, and system guides, ensuring content stays up‑to‑date.

Required profile

• Excellent written and spoken English communication skills.
• Clear, empathetic, and persuasive communicator with strong interpersonal aptitude.
• Ability to handle difficult or sensitive client conversations diplomatically.
• Energetic and proactive attitude toward client success.

Required skills