Cloud Operations Engineer

About the role

Kaleris is looking for a Cloud Operations Engineer to manage, monitor, maintain and troubleshoot Windows and Linux environments. The role handles requests and escalations from Customer Success and other departments, sets issue severity and priority, diagnoses problems, reports incidents and recommends resolutions. It is a 24/7 shift-based position working with teams across global locations.

Key responsibilities

• Monitor systems and tune performance as needed, responding promptly to monitoring alerts
• Diagnose and fix OS and application configuration issues
• Support high-availability and disaster-recovery solutions, including clustering and load balancing
• Follow change, incident and problem management processes
• Take part in root-cause analysis and resolution of production issues
• Keep stakeholders informed during incidents and service-impacting events

Required profile

• Bachelor's degree in Computer Science, Information Technology or equivalent
• 2+ years of IT administration or infrastructure operations experience
• Ability to work independently, handle multiple tasks and adapt quickly to new technologies
• Willingness to work in a 24/7 operational support environment

Required skills

• AWS and/or Azure cloud certification or equivalent hands-on experience
• Kubernetes and Terraform
• Linux (Red Hat, CentOS, Ubuntu) and Windows
• Bash/Batch scripting and automation
• Apache HTTP Server and basic networking and distributed computing concepts
• Understanding of Generative AI and AIOps concepts