Assistant Manager - Learning & Development

About the role

Hilton is looking for an Assistant Manager - Learning & Development within its Hotels team. The role develops and implements team member training and development programs, assesses training needs, designs and updates training courses so they match job responsibilities and career paths, and manages training budgets to maximise return on investment.

Key responsibilities

• Design, plan and deliver hotel training programs aligned with corporate goals and industry standards, covering harassment-free workplaces, diversity, new team member orientation, leadership and service.
• Meet with department managers, trainers and team members to review performance trends, develop action plans and recognise achievements.
• Assess existing training initiatives, identify improvements and recommend solutions for department needs.
• Track, maintain and audit individual team member training records using designated systems and tools.
• Manage department-specific programs such as alcohol awareness, food safety, job skills checklists and educational assistance.
• Supervise and coach team members, monitor performance and foster a positive work environment.

Required profile

• Minimum 2 years in L&D or HR, with a strong track record of designing, delivering and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management or a related field preferred.
• Skilled in instructional design, adult learning principles and modern training methods such as e-learning and blended learning.
• Experienced with Learning Management Systems, digital training tools and Microsoft Office.
• Strong verbal and written communication skills, cross-functional collaboration and proven ability to manage training teams and multiple projects.