Assistant Front Office Manager

About the role

Anantara Hotels & Resorts is hiring an Assistant Front Office Manager for its Peace Haven resort in Tangalle. The role covers supervising the front office team, training staff, managing operations and supporting sales and upselling.

Key responsibilities

• Assist in preparing the Front Office team budget and plan and implement training for all Front Office employees, including IT systems and guest-service procedures, while monitoring training success.
• Supervise all departmental employees and facilities, maximise quality of product, service and guest satisfaction, and ensure Standard Operating Procedures are followed through staff training and performance monitoring.
• Keep up to date with the Property Management and Call Centre computer systems.
• Drive the implementation of the hotel's sales and promotional programmes and take responsibility for driving upselling.
• Monitor daily arrivals and act on VIP or special requests, liaising with housekeeping, room service and guest relations as needed.
• Develop a motivational working environment, coach and counsel associates, and keep them informed about room types, rates, food and beverage, spa and health club and other services.
• Carry out regular room and floor inspections, complete engineering job orders and housekeeping cleaning requests, and monitor the results.
• Provide assistance to local tour operator and travel agency representatives.