Assistant Front Office Manager

About the role

We are looking for an Assistant Front Office Manager to support the daily operations of our front desk at Radisson Hotel Group. The role combines guest‑focused service with team leadership, ensuring every check‑in and check‑out contributes to a memorable stay.

Key responsibilities

• Supervise and coach front office staff, modelling the “Yes I Can!” service ethos.
• Oversee the complete guest journey, from reservation handling to check‑out and billing.
• Manage front office budgets, inventory and daily cash reconciliation.
• Handle guest complaints and enquiries with professionalism and empathy.
• Coordinate with housekeeping, sales and other departments to ensure seamless operations.
• Schedule shifts, monitor workflow and maintain staffing levels.

Required profile

• Proven experience in delivering exceptional customer service in a hotel environment.
• Strong verbal and written communication skills.
• Leadership experience supervising front desk teams.
• Excellent organisational and multitasking abilities in a fast‑paced setting.
• Effective problem‑solving and decision‑making skills.
• Experience training and developing front office staff.
• Flexibility to adapt to unexpected situations and shifting priorities.

Required skills

What we offer

• Opportunity to work with a global hospitality brand.
• Dynamic team environment that values innovation and guest satisfaction.
• Career development and training programs.