Customer Service Assistant / Executive

About the role

Essilor Lanka (Pvt) Ltd, part of a global leader in vision care and optical solutions, is hiring a full-time, on-site Customer Service Assistant / Executive in Colombo. The role handles daily customer inquiries by phone, email and in person, and works closely with sales, logistics and finance teams.

Key responsibilities

• Handle daily customer inquiries by phone, email and in person, giving timely and accurate responses
• Process orders and track deliveries
• Resolve product or service issues
• Maintain customer records in internal systems
• Coordinate with sales, logistics and finance teams to support smooth operations
• Prepare reports on customer feedback and follow established service procedures
• Contribute to continuous improvement of customer service standards

Required profile

• G.C.E. Ordinary Level and Advanced Level qualifications
• Good communication skills in Sinhala and English; proficiency in Tamil is an added advantage
• Strong interpersonal, coordination and problem-solving skills
• Customer-oriented attitude, pleasant personality and professional approach
• Ability to manage multiple tasks, prioritize work and work well in a team
• Willingness to learn, take responsibility and achieve team objectives

Required skills

• Good computer literacy
• Ability to maintain accurate records