Contact Center Associate
Simplebooks · Colombo
Job description
About the role
Simplebooks is looking for a Contact Center Associate to support its growing client base across South Asia. You will handle inquiries, assist with client tasks, and ensure a smooth experience for business owners using our platform.
Key responsibilities
- Assist clients by answering general inquiries via phone, email, and other communication channels.
- Support senior team members in coordinating client tasks and follow‑ups.
- Provide clear guidance on service processes and ensure client tasks stay on track.
- Maintain accurate client records and update them promptly.
- Address walk‑in clients, offering initial assistance and directing them appropriately.
- Help with routine administrative tasks related to customer support.
Required profile
- Basic experience in a call‑center or customer‑service role.
- Strong verbal and written communication skills in English and Sinhala/Tamil.
- Friendly, patient, and customer‑oriented attitude.
- Attention to detail and commitment to delivering good service.
- Ability to follow instructions and seek support when needed.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Sri Lanka.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 21 hours ago
Expires 1 month from now
12 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Simplebooks
Colombo
Related job offers
-
Customer Service Specialist – Thai (Relocate to Colombo)
Keyworth Prime Inc. Colombo -
Customer Support Specialist
Quess Lanka Colombo -
Customer Care Executive
Abans Group Sri Lanka Colombo -
Customer Service Assistant - Online Sales
Arienti Negombo -
Customer Support Specialist
Rockland Distilleries (Pvt) Ltd Colombo