Web Delivery Manager - Projects & Client Services

About the role

eBEYONDS, a BPO arm, is expanding and is looking for an experienced Web Delivery Manager to own its custom web project portfolio and international client relationships. This fully on-site, night-shift role bridges overseas clients and internal software engineering teams, driving end-to-end web project execution across global time zones while protecting agency margins and ensuring client retention and account growth.

Key responsibilities

• Direct a portfolio of concurrent custom web development projects (web apps, e-commerce platforms, CMS builds) for international clients across foreign time zones.
• Serve as primary account lead and liaison, driving long-term retention, renewals and account expansion.
• Organize communication workflows and overlapping availability windows for kickoffs, sprint demos and status updates with overseas stakeholders.
• Oversee team billable utilization, capacity planning and project burn rates to maintain profitability and target margins.
• Protect project scope through clear Statement of Work guidelines, change request evaluation and change order drafting.
• Facilitate day-to-day Agile workflows and sprint planning with UI/UX designers, frontend/backend developers and QA engineers.
• Translate non-technical client requirements into technical user stories and tasks, and proactively mitigate technical risks and delivery bottlenecks.

Required profile

• 4+ years of hands-on delivery and project management experience in a digital agency, software consultancy or client-services environment.
• Proven track record managing foreign/overseas clients across international time zones.
• Demonstrated experience managing multiple web projects with responsibility for budgets, capacity planning and billables.
• Fluent spoken and written English for international corporate stakeholders.
• Certified ScrumMaster (CSM) or PMP certification strongly preferred.

Required skills

• Solid technical literacy in web architectures, frontend/backend frameworks (e.g. React, Node.js), APIs and CMS platforms.
• Advanced proficiency with Jira, Confluence, Asana, Harvest or ClickUp.

To apply, send your CV to the employer's jobs team with the application subject line as stated in the original posting.