Villa Manager - Boutique Villa in Bentota

About the role

A boutique villa in Bentota is looking for an experienced, hands-on Villa Manager with strong operational, guest relations and booking sales skills. The manager reports to property management and works closely with the appointed Digital Marketing Team.

Key responsibilities

• Oversee daily villa operations, staff coordination, housekeeping, maintenance and service standards.
• Deliver excellent guest experiences and handle requests, feedback and complaints professionally.
• Respond promptly to enquiries by phone, WhatsApp, email and social media, and follow up consistently to turn them into confirmed bookings.
• Manage OTA platforms, including listings, rates, availability, reservations, guest messages and reviews.
• Maintain accurate booking records and coordinate inventory across direct and OTA channels to prevent overbookings.
• Handle social media enquiries and give timely property updates, offers and content to the Digital Marketing Team.
• Implement approved promotions with management and the Digital Marketing Team.
• Report on occupancy, booking conversions, guest feedback and operational performance.

Required profile

• Proven villa or boutique hotel management experience.
• Strong guest relations, leadership and problem-solving skills.
• Confident sales communication by call and written message.
• Strong English; additional languages are an advantage.
• Integrity, accountability and respect for confidential business and guest information.

Required skills

• Hands-on OTA management, including Booking.com and Agoda.
• Practical IT skills: reservation systems, email, spreadsheets and basic troubleshooting.
• Familiarity with social media handling and online guest communication.

To apply, send your CV by email or WhatsApp, quoting "Villa Manager Application - Bentota" in the subject line.