Trainee Villa Reservation Sales Specialist

About the role

Manor House Concepts, a Sri Lankan brand of luxury boutique hotels, is hiring a full-time, on-site Trainee Villa Reservation Sales Specialist in Nugegoda. The role handles inbound reservation enquiries, explains villa facilities and availability, guides guests through booking, updates reservation systems and coordinates with hotel teams so that guest details and arrivals are accurate.

Key responsibilities

• Handle inbound reservation enquiries by phone and email and respond promptly
• Provide detailed information on villa facilities and availability
• Guide guests through the booking process and update reservation systems
• Manage booking confirmations and coordinate with hotel teams
• Support promotional offers and help track sales performance
• Receive ongoing training in reservation procedures, sales techniques and guest service standards

Required profile

• Strong customer service skills and clear, confident spoken and written English
• Basic sales skills to promote villas, upsell services and support revenue
• Attention to detail and comfort with booking systems or property management software
• Willingness to learn and adapt quickly to standard operating procedures
• School-leaving certificate or diploma in hospitality, tourism or a related field preferred; equivalent practical experience also considered
• Beneficial: prior hospitality or front office experience, strong organisational skills, MS Office, and flexibility for weekends and holidays