Trainee Tour Coordinator

About the role

A Tour Operations team in WTC, Colombo is looking for a motivated Trainee Tour to assist with daily tour operations, coordinate travel arrangements, communicate with suppliers and ensure smooth travel experiences for clients. The role offers practical knowledge and experience in the tourism and travel industry.

Key responsibilities

• Assist in coordinating and managing daily tour operations
• Support the preparation of tour itineraries, quotations and travel arrangements
• Communicate with hotels, transport providers, guides and other suppliers to obtain information and confirmations
• Handle customer inquiries and give accurate information about travel arrangements
• Assist with hotel reservations, transportation and other travel bookings
• Coordinate with internal departments and maintain accurate records of bookings, confirmations, supplier details and client information
• Follow up on pending reservations and resolve operational issues and last-minute changes
• Perform other duties assigned by the Team Leader or management

Required profile

• Diploma or qualification in Tourism, Hospitality or Travel Management; freshers are encouraged to apply
• Good command of English; knowledge of additional languages is an advantage
• Willingness to learn and build a career in the tourism industry

Required skills

• Basic computer literacy and knowledge of MS Office
• Good communication and interpersonal skills
• Attention to detail and organisational skills
• Teamwork and ability to manage multiple tasks

Working days are Monday to Friday and Saturday or Sunday. Apply through the employer's HR contact.