Systems Support Engineer - Managed Services (Fixed Term)

About the role

This fixed-term position provides first-level technical support to end users by handling IT incidents, service requests and technical queries. It covers basic administration and troubleshooting of Windows Server environments, Active Directory, Microsoft Entra ID, Microsoft 365, Microsoft Intune and basic Azure support.

Key responsibilities

• Respond to IT incidents, service requests and technical queries, and deliver professional customer service with timely communication
• Administer Windows Server 2019/2022, Active Directory, DNS, DHCP, Group Policy and Microsoft Entra ID (including MFA)
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Intune device enrolment, compliance and application deployment
• Monitor VMs, alerts, backups and scheduled tasks; log incidents and service requests in ITSM tools such as ServiceNow and follow ITIL processes
• Troubleshoot Windows desktops, printers, peripherals, VPN and network issues, and escalate complex issues to L2/L3 teams
• Maintain incident records, technical documentation, troubleshooting guides and SOPs

Required profile

• 1-2 years of experience in IT support, service desk or systems administration; fresh graduates with relevant practical knowledge may be considered
• Strong analytical, troubleshooting, communication, documentation and customer service skills
• Able to work independently, manage priorities and follow established procedures

Required skills

• Windows Server, Active Directory, DNS, DHCP, Group Policy, Windows 10/11 and PowerShell basics
• Microsoft Entra ID, Microsoft 365, Intune, Defender and basic networking (TCP/IP, VPN)
• Familiarity with VMware/Hyper-V, ServiceNow and ITIL is an added advantage
• MS-900, AZ-900 or SC-900 certification is an added advantage