Student Counsellor (Australian Destination)

About the role

A Student Counsellor is needed in Kollupitiya, Colombo 03, to provide professional counselling services for students targeting Australian study destinations. The role combines client support with performance targets on intake and conversion.

Key responsibilities

• Provide professional, quality counselling that exceeds customer and client expectations.
• Help achieve the student invoice target through intake and assigned destination.
• Support the execution of destination-wise activity calendars to deliver pipeline leads and conversion targets by intake.
• Build strong client support by ensuring 100% compliance with application processes.
• Be a productive, collaborative member of the office team and support the office manager.
• Implement global priority projects at country/office level.

Required profile

• Bachelor's degree or above.
• Strong knowledge of destination and local education systems.
• 2-3 years of counselling experience, preferably in the education industry.
• Ability to multitask under pressure and meet deadlines.
• Visible commitment to high-quality service as part of work ethics.
• Good written and verbal communication skills.

Required skills

• Computer skills including Microsoft Word and Excel.
• Strong problem-resolution skills.
• Experience with CRM systems is desirable.