Service Delivery Manager

About the role

IFS is hiring a Service Delivery Manager in Colombo. The role advises, guides and delivers the desired outcome for customers and partners in getting the most value from the IFS Success Service, covering end-to-end service planning. It works closely with Success Managers and executive stakeholders of the customer/partner.

Key responsibilities

• Plan services comprehensively from an end-to-end delivery perspective
• Advise customers and partners on how to use the IFS Success Service efficiently
• Identify opportunities to improve processes, practices and business adoption
• Lead service governance for IFS together with Success Managers and customer executives
• Build customer advocacy and ensure value is realized for both customer and partner

Required profile

• University degree or equivalent professional qualification
• At least 5 years of experience in service delivery management, preferably in IT services
• Extensive hands-on service experience working directly with customers at all levels of the customer organization
• Strong leadership skills, a service mindset with commercial thinking, and excellent communication and negotiation skills
• Ability to read and deliver customer contracts in collaboration with IFS Service Teams
• Ability to work in a fast-paced environment and adapt to changing priorities

Required skills

• Familiarity with enterprise software solutions is essential
• Understanding of IFS Applications and/or FSM/PSO apps, and of the IFS Service Portfolio, is a significant advantage
• Advanced problem-solving and decision-making abilities

The company states that it embraces flexibility and hybrid work opportunities.