Senior UX Designer - Research-Led (IGT1)

About the role

IGT1, an offshore technology and talent solutions company based in Port City Colombo and a subsidiary of IGT I Holdings Sweden AB, is hiring a Senior UX Designer with a research focus. The role leads the research side of its design practice, from planning studies and running usability tests to turning insights into product direction, while helping shape how AI makes research faster, more scalable and more effective. The candidate works embedded within the team of an international client, Ultimo, a provider of Enterprise Asset Management software.

Key responsibilities

• Lead user research activities, including interviews, contextual inquiries, field studies and usability testing (moderated and unmoderated)
• Design and run research plans covering recruitment, study design, scripts, tasks and analysis
• Turn qualitative and quantitative findings into insights, customer journeys, opportunities and recommendations
• Validate concepts, designs and prototypes early and frequently, and measure success through post-release research
• Use AI tools for transcription, tagging, clustering, synthesis, interview preparation and test design, while checking outputs and protecting participant privacy
• Build a scalable research practice with templates, repositories, standards and shared ways of working
• Work with product owners, developers and designers in an agile environment to represent the user's voice

Required profile

• 3+ years of experience in UX research or UX design with a strong research focus
• Bachelor's degree in HCI, UX Design, Interaction Design, Design Research or a related field (equivalent practical experience considered)
• Strong expertise across research methods and proven ability to turn ambiguous user feedback into clear recommendations
• Fluency in written and spoken English

Required skills

• Practical experience using AI tools to support research workflows
• Solid understanding of research ethics, informed consent, accessibility and data privacy regulations such as GDPR
• Prototyping and design skills, including Figma
• Excellent communication and storytelling skills

What we offer

• Flexibility and hybrid work options
• Collaboration with colleagues in person to share ideas and grow together