Senior Travel Consultant

About the role

BCD Travel is hiring a full-time Senior Travel Consultant in Colombo, Sri Lanka. As the face of the company, you will communicate with current and new clients and help them travel smart and achieve more. The role sits within a global travel consultancy that serves clients in 170+ countries.

Key responsibilities

• Search and confirm travel reservations for customers
• Apply a clear understanding of client travel policies and give consistent advice
• Handle requests on regulations such as DOT, TSA, passports and visas
• Share industry information such as low fares, exchange costs and penalties
• Review operational processes and commercial relationships with clients and suggest improvements
• Maintain and expand knowledge of the travel industries supported

Required profile

• Proven experience handling airline ticketing and reservation inquiries and transactions
• Strong verbal and written communication skills in English
• Solid understanding of travel industry policies, procedures and operations
• Exceptional customer service and interpersonal skills
• Experience managing an offshore customer base is a strong advantage

Required skills

• Proficiency in GDS systems such as Sabre, Amadeus and Galileo for booking and itinerary management

What we offer

• Flexible working hours and work-from-home or remote opportunities
• Work anywhere for 60 days per year
• Vacation days and a compensation package with wellbeing tools
• Travel industry professional perks and discounts
• Career growth opportunities