Senior Manager - Salesforce

About the role

A client partner, a technology-driven enterprise operating extensive commercial networks and advanced enterprise systems in Sri Lanka, is looking for an experienced, strategic Senior Manager - Salesforce. You will establish and lead internal enterprise capabilities for Salesforce Automotive Cloud solutions, owning the platform strategy and roadmap, governing security and architecture, overseeing integration with SAP and middleware systems, managing external technology partners and keeping the platform secure, reliable and aligned with business priorities.

Key responsibilities

• Own and maintain the Salesforce Automotive Cloud strategy and product roadmap, setting platform principles, standards and decision rights, and reporting performance and risks to senior management.
• Establish and run the Salesforce governance framework, defining accountability across business product owners, process owners and IT teams, and chair review forums.
• Act as the internal design authority for Salesforce configuration, customization, integration and data decisions.
• Own the security governance model with Information Security, covering access controls, data protection, segregation of duties and audit compliance.
• Define the platform service catalogue, support models and SLAs, and lead major incident management, production release approvals and seasonal release readiness.
• Define data accountability across customer, vehicle, pricing and aftersales datasets, sponsor data-quality controls and coordinate integration with SAP systems and middleware.
• Manage Salesforce and implementation partners against deliverables, service levels and knowledge-transfer obligations, and optimize license demand planning and utilization.
• Partner with process owners to drive user adoption, standard feature use and measurable business value.

Required profile

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Information Systems, Business Management or a related discipline.
• Minimum 5+ years of progressive experience in enterprise applications, CRM, digital platforms or business systems delivery and operations, including leading Salesforce implementation or product ownership.
• Professional qualifications in Salesforce, enterprise architecture or service/project management are advantageous.

Required skills

• Strong working knowledge of Salesforce platform governance, security models, configuration/Flow, Automotive Cloud concepts, enterprise architecture, API integration and data management.
• Experience with SAP S/4HANA, Proaxia VSS or SAP Integration Suite / CPI is highly advantageous.
• Exceptional strategic thinking, executive communication, influence without authority, change leadership, structured problem-solving and commercial acumen.