Senior Lead - Business Systems

About the role

This role covers the administration, governance and delivery of business applications and systems, including ERP and HRIS environments. It also includes IT change and release management, project delivery, digital platform administration, audit and compliance, and budget oversight.

Key responsibilities

• Administer, maintain, configure and support existing business applications and systems, and coordinate enhancements, upgrades, testing, releases and deployments
• Manage software licensing, user access reviews and system documentation
• Coordinate change and release management across IT applications, ensuring assessment, approval, testing, documentation and implementation in line with IT governance, with rollback plans and post-implementation reviews
• Develop and manage project plans, schedules, scope, milestones and deliverables; drive implementation, commissioning, deployment and transition to operations; monitor progress, risks, dependencies, costs and benefits
• Identify and implement process improvements that improve efficiency, reduce costs, increase revenue and improve customer experience
• Monitor and report key business service metrics such as usage, cost, turnaround time and quality
• Take part in internal, external and regulatory IT audits, maintain audit evidence and ensure adherence to IT policies, security controls and governance requirements
• Administer corporate websites, servers and social media platforms, including performance, availability, backups and recovery
• Support IT budget preparation, monitoring and cost optimization

Required profile

• Bachelor's degree or equivalent in Computer Science, Engineering or an equivalent combination of education and experience
• Preferred: professional qualification in service management or project management (e.g. PMI-ACP, CSM, ITIL)
• At least 2 years of senior tech lead-level experience managing and maintaining ERP, HRIS and other enterprise applications
• Risk-focused, with a strong understanding of operational and financial crime risks

Required skills

• Excellent knowledge and experience in application administration
• Strong project management skills and ability to prioritize, with a technical background
• Hands-on experience using AI tools and technologies